Returns + Exchanges

We strive to provide high-quality products and a satisfactory shopping experience for all customers. This Returns & Exchanges Policy outlines the terms and conditions for returns, exchanges, and refunds for all purchases made on our website.

1. Eligibility for Returns & Exchanges

Items may be eligible for return or exchange within 30 calendar days of the original purchase date. To qualify for return or exchange:

– The item must be unused, unwashed, undamaged, and in its original new condition.
– All original packaging, tags, labels, and accessories must be intact and returned together.
– Customized, personalized, clearance sale items and final sale products are not eligible for return or exchange.

We only accept returns and exchanges for products purchased directly through our official website. Items purchased from third-party platforms, resellers or offline stores are not covered by this policy.

2. Valid Reasons for Return & Exchange

We accept returns or exchanges for the following valid scenarios:

– Received defective, damaged, or faulty products during transportation.
– Incorrect items or wrong sizes shipped by our side.
– Major product inconsistency compared with the official website description.

If you simply change your mind, dislike the style, or purchase the wrong size without quality issues, we still support returns in compliance with the above eligibility rules, and relevant return shipping fees shall be borne by the customer.

3. Return Shipping & Fees

– Quality problems / Our shipping errors: We will cover the return shipping cost and provide a prepaid return label.
– Customer voluntary return (no quality issues): Customers are responsible for all return shipping fees, original shipping fees are non-refundable.
– All returned items must be shipped via trackable shipping methods. Untracked mail loss is not our responsibility.

4. Refund Processing

Once we receive and inspect your returned items to confirm they meet return conditions:

– Refunds will be processed to your original payment method within 3-7 business days.
– The arrival time of the refund depends on your bank and payment platform’s processing rules.
– No cash refunds are available; all refunds are issued via the original payment channel.

If the returned goods are damaged, incomplete, or fail to meet return standards due to customer reasons, we reserve the right to refuse the refund or deduct corresponding compensation fees.

5. Exchange Rules

If you need an exchange for defective or wrong items, we will arrange a new replacement shipment for free after we receive and verify the returned goods.

Product exchanges are subject to stock availability. If the required product is out of stock, we will offer you a full refund or alternative product replacement options.

6. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

– Personal hygiene products, used goods, and worn items.
– Custom-made and personalized products.
– Clearance, discount promotional final sale items marked on the product page.
– Items damaged by improper use, man-made damage, or self-modification.

7. Damaged & Lost Shipment

Please check your package carefully upon receipt. If the package is severely damaged, missing items, or products are broken, please contact our customer service with photos and video proof within 48 hours after delivery. We will verify and arrange reshipment or refund accordingly.

We do not compensate for package loss or damage caused by customer negligence, long-term unclaimed parcels, or incorrect shipping information provided by customers.

8. Policy Updates

We reserve the right to update this Returns & Exchanges Policy at any time without prior notice. Any changes will take effect immediately after being posted on our website. Your continued purchase and use of our website services constitute acceptance of the updated policy.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer service team through the contact form or official email on our website.