Shipping

This Shipping Policy outlines the shipping, processing, delivery, and international logistics terms for all orders placed on our website. By placing an order, you agree to the shipping terms stated below.

1. Order Processing Time

All orders require standard processing time before shipment.
Orders are usually processed within 1–3 business days after successful payment confirmation.
Processing days do not include weekends, public holidays, or international holidays.

During peak seasons, promotional events or inventory restocking periods, processing time may be slightly delayed.

2. Shipping Time & Delivery Estimate

We provide international shipping to most countries and regions worldwide.

Standard international shipping delivery time ranges from 7–20 business days after dispatch.
Delivery delays may occur due to customs clearance, remote area logistics, weather conditions, or carrier operational delays.

All delivery times are estimated and not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a unique tracking number and tracking link.

You can track your package status online at any time.
Tracking information may take 24–48 hours to update after dispatch.

4. Shipping Fees

Shipping fees are calculated automatically during checkout based on item weight, package size, and your delivery destination.

We occasionally offer free shipping promotions according to ongoing store activities. All free shipping terms are subject to the rules displayed at checkout.

5. Customs & Import Duties

All international shipments may be subject to local customs duties, import taxes, clearance fees, or VAT charges set by your local government.

Import duties and taxes are the responsibility of the customer.
We do not cover customs fees, local taxes, or return shipping costs caused by customs rejection.

6. Undeliverable & Returned Packages

Packages may be returned due to incorrect address, recipient refusal, unsuccessful delivery, or customs clearance failure.

If the package is returned to our warehouse for customer-side reasons, the original shipping fee is non-refundable. Secondary shipping fees will be charged for resending the order.

7. Lost or Stalled Packages

If your tracking status stops updating for a long period or the package is confirmed lost by the logistics carrier, we will assist you in filing an investigation claim.

We will provide reasonable solutions including reshipment or partial/full refund based on carrier verification results.

8. Address Modification

Please confirm your shipping address carefully before payment.

Once the order is shipped, address modification is no longer available. We are not responsible for delivery failure caused by incorrect or incomplete customer shipping information.

9. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately after publication on this page. Continued use of our website and services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about shipping time, tracking, logistics issues or international delivery problems, please contact our customer support team via our website contact form or support email.