Privacy Policy

This Privacy Policy describes how we collect, use, store and disclose your information when you visit, browse or place orders on our website.

1. Information We Collect

We may collect the following types of information from you:

– Personal Information: name, billing/shipping address, email address, phone number, payment‑related details you provide during checkout.
– Automatically Collected Data: IP address, browser type, device information, browsing behaviour, pages visited, time spent on site, and cookies data.
– Voluntary Submissions: content you send to us via contact forms, customer service messages, feedback and enquiries.

We do not collect sensitive personal data such as racial information, religious beliefs, health records unless you actively provide such information.

2. How We Use Your Information

We use collected information for the purposes below:

– Process, fulfil and track your orders, complete payment and arrange shipping and after‑sales support.
– Verify user identity, prevent fraud and secure our website and transactions.
– Reply to your enquiries, provide customer service and handle returns, refunds or disputes.
– Send order‑related notifications. Marketing emails will only be sent with your explicit consent; you may unsubscribe at any time.
– Analyse website performance, optimise product display, user experience and site functions.
– Comply with applicable legal obligations, regulatory requirements or valid official requests.

3. Cookies and Similar Technologies

Our website uses cookies and tracking technologies. Cookies are small data files stored on your device.
We use necessary cookies to make the website function properly. We may also use analytical cookies to understand visitor behaviour.
You can manage or disable cookies through your browser settings. Disabling cookies may affect some functions of our store.

4. Information Sharing and Disclosure

We will not sell your personal information to third parties for commercial purposes.
We may share your data only in limited scenarios:

– Trusted service providers: payment processors, logistics carriers, cloud hosting, anti‑fraud service vendors who assist us in business operation, bound by data‑protection obligations.
– Legal requirements: when disclosure is required by law, court orders, or government authority requests.
– Business transfer: in the event of merger, acquisition or asset transfer, your user information may be transferred as part of business assets.

5. Data Storage & Security

Your data will be stored on secure servers. We adopt reasonable administrative, technical measures to protect your personal information against unauthorised access, loss, alteration or disclosure.
No method of internet transmission or electronic storage is 100% secure, we cannot guarantee absolute security of data transmission.

6. Your Rights

Depending on applicable data‑protection laws, you may have rights to:

– Access a copy of your personal data held by us.
– Request correction of inaccurate personal information.
– Request deletion of your personal data, subject to legal retention requirements.
– Withdraw consent for marketing communications.
– Request data portability where applicable.

To exercise these rights, please contact us via the contact channel listed below.

7. Third‑Party Links

Our website may contain links to external third‑party websites. We are not responsible for the privacy practices or content of those external sites. We recommend you review their privacy policies before submitting personal data.

8. Age Requirement

Our services are intended for users aged 18 years old or above. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The revised version will be published on this page with an updated “Last Updated” date. Your continued use of our website after updates means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or data‑related requests, please reach out to us via our website contact form or support email.